Help

Help and corrections

Find help with free puzzles, game loading, saved progress, and paperback delivery choices. Found a mistake? Note the book title and puzzle number so we can find it quickly.

Explore free puzzles

Practice questions

Are the online puzzles free?

Yes. All 27 website puzzles—nine each at Easy, Medium, and Hard—are free, and you do not need an account. The paperback books are separate products.

What if a puzzle does not load?

Check your connection and choose Retry if it appears. A new puzzle needs the site files to load. If it still fails, try reloading the page, then send us the details below.

Will progress be saved?

Yes. Progress is stored in this browser on this device. Clearing browser data, using private browsing, or switching devices may remove or separate it. Progress is not synced to an account.

Can I use the site offline?

A puzzle that is already loaded can remain playable if the network drops. A first visit or a puzzle that has not loaded still needs the site files, so offline access is not guaranteed.

Will you add more puzzles?

We have not announced more puzzles or a release date. For now, the site has 27 free puzzles—nine each at Easy, Medium, and Hard.

Where are the keyboard controls?

Move through the grid with the arrow keys. Enter digits with 1–9, use Backspace or Delete to erase, and press N to switch Notes mode. The on-screen controls remain available as well.

How do I choose a delivery country for a paperback?

On a book page with marketplace options, use Delivering to. Your choice is saved in this browser when storage is available. Amazon confirms the current price, stock, and delivery for your destination. Books without marketplace options do not have a purchase link yet.

How do I report a correction?

Include the book title and printed puzzle number, or the website level and puzzle number. Tell us what looks wrong and use the contact details below.

Details to record

  • Book title and printed puzzle label, or the website puzzle number
  • What you expected and what happened
  • Your browser and device type

Do not include passwords, payment details, or other account information.

For order, delivery, or return questions, use the support options in your Amazon order. For website help or book corrections, email support@gridhearth.com.

Errata

Correction information

No confirmed corrections have been published. If we issue one, it will be listed here by book title and puzzle label.